Refund policy
Return & Refund Policy
Pavra Recovery
At Pavra Recovery, we stand behind the quality and performance of our products.
That's why we offer a 90-Day Money-Back Guarantee on eligible purchases.
We ask that customers use the product as directed before requesting a refund. Red and near-infrared light therapy is cumulative in nature, and results may vary from person to person. If you're not experiencing the results you expected, our support team will first work with you to confirm the product is being used correctly and recommend adjustments that may help — before processing a satisfaction-based return.
90-Day Money-Back Guarantee – Conditions
To qualify for a refund:
- You must contact us within 90 days of delivery.
- The product must have been used in accordance with the provided instructions.
- You may be asked to provide:
- Your order number
- A brief explanation of your experience
- Photos or a short video of the product during use
- Photos or videos showing the product's current condition - You must reasonably cooperate with our support team during the usage verification process.
- The product must be returned in good physical condition (no intentional damage, misuse, or excessive wear).
Before approving a satisfaction-based return, our team may recommend adjustments to your usage protocol or, where appropriate, offer a complimentary upgrade to a product better suited to your needs.
Returns sent without prior authorization will not be accepted.
How to Request a Return
To initiate a return, email us at:
support@pavrarecovery.com
Include:
- Your full name
- Order number
- Reason for return
- Photos or short video of the product
Our support team will review your request. If approved, you will receive a Return Authorization (RA) number and return instructions.
Returns without an RA number clearly written on the outside of the package will not be processed.
Return Shipping
Customers are responsible for return shipping costs on satisfaction-based returns.
The item must be shipped using a trackable shipping service within 14 days of receiving your Return Authorization.
We strongly recommend insuring your shipment — Pavra Recovery is not responsible for lost or damaged returns.
Return address details will be provided upon approval.
Inspection & Refund Process
Once your return is received and inspected:
- We will notify you of approval or rejection.
If approved, your refund will be issued to the original payment method within 5–10 business days. Your financial institution may require additional time for the refund to appear. - Original shipping fees are non-refundable, except where required by applicable law.
We reserve the right to issue a partial refund if the product shows excessive wear, damage, or is missing essential components or accessories.
Non-Refundable Situations
Refunds may be denied in cases of:
- Abuse of the 90-Day Money-Back Guarantee
Fraudulent or multiple refund claims intended to misuse our policy - Products returned damaged due to misuse or improper handling
- Missing essential parts or accessories
We reserve the right to limit or refuse refunds where documented evidence reasonably indicates fraud, product substitution, duplicate refund attempts, intentional damage, or other abuse of this policy.
Damaged or Defective Items
Please inspect your order upon delivery.
If your product arrives damaged, non-functional, or with an obvious manufacturing defect, contact us within 48 hours of delivery at:
support@pavrarecovery.com
Please include:
- Clear photos of the product
- Photos of the packaging
- A short video demonstrating the issue, where applicable
Once verified, Pavra Recovery will, where appropriate, provide replacement parts, a replacement product, or a full refund at no additional cost to you.
Manufacturing defects discovered after the initial 48-hour period may still be covered under your Pavra Recovery Warranty (see below).
We are not responsible for damage caused after delivery due to misuse, accidental damage, unauthorized modifications, improper handling, or normal wear and tear.
Warranty Coverage
Every Pavra Recovery product includes a 1-Year Limited Warranty, at no extra cost. Confirmed manufacturing defects occurring within the first year are eligible for replacement parts, a replacement product, or another appropriate remedy following inspection by our technical support team.
Extended 5-Year Limited Warranty: for customers who want longer-term coverage, we offer an extended warranty upgrade — available as an add-on at checkout or afterward — that carries the same manufacturer-backed defect protection for four additional years. This extended tier is reserved for customers who choose to purchase it.
The Limited Warranty (1-year or extended 5-year) does not cover misuse, accidental damage, unauthorized modifications, normal wear and tear, or cosmetic damage that does not affect product performance.
Order Cancellation
Orders cancelled within 1 hour of purchase are eligible for a full refund, provided the order has not entered processing.
Cancellation requests received after the first hour, but before the order has entered processing or fulfillment, may be subject to a cancellation fee of up to 30% of the order value to cover payment processing, fulfillment preparation, and administrative costs.
Once an order has entered processing, fulfillment, or has been transferred to the shipping carrier, cancellation is no longer possible. If the shipment cannot be intercepted, the order must be received and a return submitted in accordance with this policy.
Incorrect Addresses
Customers are responsible for providing accurate shipping information.
If an order cannot be delivered due to an incorrect address:
- Additional shipping fees may apply.
- Orders may be held until the correct information is provided.
Failed Deliveries & Unclaimed Packages
If a package is returned to us due to:
- Customer unavailability
- Refusal of delivery
- Incorrect or incomplete shipping address
Reshipping fees will apply.
If you choose not to have the order reshipped, we may deduct the original shipping costs, return shipping costs, and any applicable handling fees from your refund, where permitted by applicable law.
If you have any questions, contact us at:
support@pavrarecovery.com
We are here to help.